Refund Policy

As a published store practice, with the support route made easy to locate, the return window lasts 30 days after delivery and covers both no-reason returns and exchanges. The published rule is consequently presented with its practical effect intact.

To avoid uncertainty, with the controlling condition called out, return authorization must be obtained from support@nubyquy.shop. nuby bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided. This organization keeps the customer decision path concise and verifiable.

To explain the outcome directly, with the customer action presented plainly, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected. The rule remains unchanged while its practical result is made easier to review.

For an informed purchase, with the customer remedy placed in context, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. This presentation keeps the timing and customer consequence jointly understandable.

For a clear pre-purchase understanding, with the applicable timing made explicit, cancellation may be requested before shipment. Once the order has shipped, this Refund Policy governs the available return process. The published rule is consequently presented with its practical effect intact.

Authorized return address: 5315 Tamarack Ct, Arlington, Texas, 76018, United States

Refund and exchange support: support@nubyquy.shop or 512-709-5183, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyquy.shop
Phone: 512-709-5183
Physical address: 5315 Tamarack Ct, Arlington, Texas, 76018, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)